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Understand Your Rights and Our Rules

These legal terms set out what jp8 commits to you and what we ask of you in return. Everything here — from how your account data is stored to how disputes are handled — is written for Malaysia account holders, and access to our…

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DATA AND SECURITY

How We Handle Your Account and Data

Account security and data handling are not afterthoughts here. Every login uses an OTP sent to your registered mobile number, and session tokens expire on device lock so an inactive browser tab cannot be hijacked. Here is what we do across four key areas that affect your account.

Data Retention

We keep your account data only as long as required by applicable law. Once the retention period ends, records are purged from active systems. You may request a copy of your data at any time via the account help form.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your chosen payment method — for example, Touch 'n Go eWallet or Boost. You can clear these from your browser settings at any time without losing your account.

Account Security

OTP verification runs on every login from a new device. If you notice a login you did not make, freeze your account immediately from the Account Settings page and contact live chat so we can investigate the session log.

Requesting Changes

To update personal details, correct inaccurate records, or request account closure, submit a written request through live chat or email. Identity verification is required before any change is applied to your account.

What These Terms Actually Cover

jp8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

jp8 operates on the basis that your account belongs to you. We collect only what we need to run your account — your login credentials, transaction records tied to Touch 'n Go eWallet, Boost or GrabPay, and device identifiers that keep your session secure across mobile

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and browser. We do not sell your data to third parties. Transaction records are retained for as long as required under applicable law; once that period lapses, we remove them from active storage. Eligibility to hold an account depends on local law in your region. If
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local law does not permit access, creating or using an account is not available to you. Any funds held in your account wallet are ring-fenced from our operational accounts — your RM balance is yours and is not used for any platform purpose. Where a dispute
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arises, we ask that you contact our support team first; most issues are resolved at that stage without escalation. For payment-specific queries involving Touch 'n Go eWallet or Boost transactions, our support team can pull the transaction reference directly and confirm status within the same conversation.
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DuitNow and FPX transfers follow their own clearing timelines, and we show the expected status in your account history page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a formal dispute, there are three ways to get in touch. We aim to acknowledge all legal and data requests within one business day and resolve them as quickly as the matter allows.

Live Chat Open the chat widget from any page on jp8. For legal queries, identify your request as a data or policy matter so it reaches the right team without delay.

Email Support Send your written request to our support address listed in the account help section. Include your registered account email and a brief description of the legal matter.

Account Help Centre Log in, go to Account Settings, and use the Help request form. Submissions made here are tagged to your account automatically, which speeds up verification.

Common Legal Questions from Account Holders

These are the questions we see most often from Malaysia account holders about their rights, data and how our terms apply to them. If your question is not covered here, reach out via live chat and we will point you to the right part of the policy.

Access depends on local law in your region. Where local law permits, you may create and use an account. Players in Kuantan and elsewhere in Malaysia should verify their own local eligibility before proceeding.

We collect your registration details, device identifiers, and transaction records linked to your chosen payment method — such as Touch 'n Go eWallet or GrabPay. We do not collect data beyond what account operations require.

Log in, go to Account Settings, and submit a data request via the Help form. Include your registered email. We aim to acknowledge the request within one business day and fulfil it as quickly as the matter allows.

Yes. Submit a written closure request through live chat or email. We will verify your identity first, then process the closure. Some records may be retained for the period required by applicable law before full removal.

Your account balance is ring-fenced from our operational accounts. On closure, any remaining RM balance is returned to you via your verified payment method — for example, Boost or GrabPay — before the account is shut down.

Contact live chat first and identify it as a transaction dispute. For Touch 'n Go eWallet or DuitNow transfers, share the transaction reference so our team can pull the record directly and confirm status within the conversation.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Infojp8 Deposits & Withdrawals InfoGolden Dice

Understand Your Rights and Our Rules

How We Handle Your Account and Data

Data Retention

Cookie Policy

Account Security

Requesting Changes

How to Reach Us on Legal Matters

Common Legal Questions from Account Holders

01 Can I access jp8 from my location in Malaysia?

02 What personal data does jp8 collect from my account?

03 How do I request a copy of my account data?

04 Can I ask jp8 to delete my account and data?

05 What happens to the RM balance in my account wallet if I close my account?

06 How do I raise a formal dispute about a transaction?

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