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Terms Conditions That Apply to Your jp8 Account

These terms set out what you agree to when you open and use your jp8 account, including how we handle wallet activity, account access, and your rights.

Applies to all account activityCovers Touch 'n Go eWallet, Boost & GrabPaySubject to local law where you access the platformUpdated terms apply from the date of notice

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What These Terms Actually Cover

jp8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on jp8, you confirm you have read and accepted these terms in full. They govern every interaction with the platform: logging in, browsing the lobby, placing wagers, and using your account wallet for deposits or withdrawals. Payment activity processed through Touch 'n

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Go eWallet, Boost, GrabPay, DuitNow, or FPX is subject to the same terms — the payment method does not change your obligations or ours. You may only hold one account per person. Accounts found to be duplicated will be suspended pending review, and any wallet balance
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will be held until the review concludes. We may update these terms at any time. When we do, we will post the revised version with a notice on the platform and, where possible, send an alert to your registered contact. Continued use of the platform after
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the effective date of any change means you accept the updated terms. Access to jp8 depends on local law and is available only where permitted in your region. If you are in a jurisdiction where accessing the platform is not lawful, these terms do not grant
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you any right of access. Players in Kuantan and all other parts of Malaysia are subject to the same account and payment rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

These terms sit alongside our data and account security practices. Knowing what we do — and what you can ask us to do — keeps the relationship between us clear. Your account data, transaction history, and payment records are held securely and are not shared with third parties outside of what is required for payment processing through rails like DuitNow or FPX. You have the right to request a copy of your account data or ask us to close your account at any time through our support channels.

Account Data Retention

We keep your account and transaction records for as long as required by applicable rules. You may request details of what we hold by contacting support with your account ID.

Cookie and Session Use

We use session cookies to keep you logged in across your mobile browser and desktop without requiring a new OTP each time. You can manage cookies in your device browser settings.

Account Security Steps

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact live chat immediately — we can suspend account activity while we investigate.

Requesting Changes or Closure

To close your account or update registered details, submit a request through live chat or email. Wallet balances are reviewed before any closure is finalised.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team is ready. You can contact us through live chat on the platform, or submit a query via our support email. Account-specific questions — including wallet disputes involving Touch 'n Go eWallet or GrabPay transactions — should include your account ID and the relevant transaction reference so we can act quickly.

Common Questions About These Terms

Real questions from people reading this page — answered directly and without filler. If you do not see what you need here, live chat is the quickest path to a specific answer.

No. The same terms apply regardless of which supported payment method you use. Boost, Touch 'n Go eWallet, and GrabPay transactions are all governed by the same account rules.

Your balance is held in your account wallet during any suspension or review period. We do not forfeit funds without cause. Support can explain the review process for your specific case.

We post a notice on the platform when terms change. Where we have your contact details, we will also send an alert. Continuing to use your account after the update date means you accept the revised terms.

No. Each person may hold one account only. Duplicate accounts are suspended on detection and the case is reviewed before any wallet balance is released.

Contact our support team via live chat or email with your account ID. We will confirm what data we hold and provide it in line with applicable data access rules.

We share only what is required to process your transaction through payment rails like DuitNow or FPX. We do not sell or trade your personal or payment data.

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